Privacy Policy

This notice explains how Things Happen, which is a trading style of Priority Financial Services Ltd, (referred to as “us”, “we”, or “our”) may collect, use and process your personal information. By giving us your personal information you agree to us using that information as set out in this notice.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and our use of cookies and similar technologies.

Please ensure that you have read and understood our Privacy Policy before accessing our website and getting your quote.

Who are we?

Things Happen is a trading style of Priority Financial Services Ltd. Our registered address is Joseph House, 83-89 Blackburn Road, Bolton, BL1 8HF. For any enquiries regarding Data Protection please contact us at: [email protected].

What information do we collect from you?

The personal information we collect about you will vary depending on the financial product and/or service we advertise. We collect personal information about you which may include:

• name, date of birth, gender, marital status and contact details (including address, phone number and email address), proof of identity;
• details of your spouse or partner, a joint applicant, next of kin, dependants, designated beneficiaries or trustees;
• financial information (including income, expenditure);
• employment details, including length of service, salary, place(s) and type of work undertaken;
• device IDs, IP addresses, cookie data, and location. A cookie is a small piece of text sent to your browser by a website that you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

We will always be clear to explain when and why we need this information and the purposes for which we will use it and will obtain your explicit consent to use sensitive personal information.

When do we collect information?

We collect information from you when you register for quotes, respond to a survey or marketing communication, surf the website and/or use certain other site features in the following ways:

• To ask for ratings and reviews of services or products.
• To follow up with them after correspondence (email or phone inquiries).

Why do we collect personal information?

We use your personal information:

• to validate your identity;
• to respond to your enquiries about financial products and/or services;
• to improve the quality of our services and develop new ones;
• to provide you with information about products and/or services (unless you tell us not to, see below for more details) and for Marketing and business development in connection with our customers;
• for research (including market research), anonymisation and analysis (including statistical analysis and customer profiling);
• as otherwise legally required or lawfully permitted under the Data Protection Act, including meeting our regulatory, legal and good governance obligations for the prevention or detection of crime (including fraud); and as otherwise notified to you by us from time to time.

How long do we keep your personal information?

When processing your quotes, you gave Things Happen explicit consent to process and retain your information to assist you on your application. You also give consent for Things Happen to use this for marketing and statistical analysis.

The amount of time we keep your information will depend on the nature of the information. We will hold the information linked to applications made in this website for a minimum of six years. This information will be kept for business needs, to address any potential disputes/complaints.

We might also need to hold your information for legitimate business reasons so we can comply with the law. In this case, we will be required to keep your information for however long this might take.

In no circumstances your data will be kept indefinitely. It will only be kept for as long as required by legitimate or regulatory needs.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All our customer data is held in line with EU and UK General Data Protection Rules.

Should you wish to revoke your consents. Please contact us at [email protected] for assistance.

How we use your data?

When you submit your request for a quote we will pass your request to a FCA Approved broker in a secure way so they can contact you via phone, sms/text, email and post with your requested quotes.

We have an agreement with the brokers we send your enquiry to. We have done our due diligence to make sure they are an approved company by the financial conduct authority and they will be able to help you with your quote request.

Who may we share your information with?

We may share your information with:

• Google Inc.
• Facebook Inc.
• Snapchat Inc.
• AdRoll Inc.
• Taboola
• Fraud and crime prevention organisations and law enforcement agencies;
• Any companies or people that we might in the future sell, or consider selling, our business or part of our business to.

Please notice not all third parties are mentioned here due to commercial sensitivity. Please email [email protected] to obtain the full list of companies we have shared your information with.

Your rights

You have the right to be informed/access:

• what information we hold about you. If you would like details of the information we hold about you, just contact us;
• why we have it;
• how long we will keep it;
• where we got it from;
• details of any automated decision-making;
• for any inaccuracies in the information we hold about you to be corrected;
• to have your details erased “the right to be forgotten”;
• if you would prefer not to receive marketing information from us or selected third parties, please contact us using the details provided;
• to revoke your consents at any time.

If you have any questions such as the above please contact: The Data Controller, Data Protection Office via [email protected].

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].